dementia situation navigator

She's Trying to Leave the House

A steadier ground guide to exit-seeking, which is the plain problem of heading for the door and meaning it. What she is trying to reach, what to say at the door, and how to prepare before it happens. If she is out of the house right now, call 911 and say a vulnerable adult with dementia is missing. There is no waiting period.

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What May Be Happening

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Before anything else: could this be physical? Restlessness that ends at the front door often starts as pain, a full bladder, hunger, or a room that is simply too warm. Check the body before you interpret the behavior.

Exit-seeking almost always has a destination attached, and the destination is usually real, though not real now. Going to work, picking up the children, getting home to a mother who has been gone for forty years. The internal clock has rolled back to a period when leaving the house at this hour was part of the job, which is why being stopped at the door does not register as safety. It registers as being kept from something she is responsible for.

The timing is a clue. Exit-seeking clusters in the late afternoon and early evening, and nobody is certain why, since fatigue, changing light and the body clock are all likely involved. It overlaps with sundowning, the late-day restlessness that builds as the light goes, and treating the two as one pattern usually works better than treating them as two problems.

A person with dementia who leaves alone is genuinely vulnerable, particularly in cold or heat, near traffic, or after dark. Most people are found within a mile or so of where they went missing, and calling early is the biggest reason they are found safe. Closeness is not the same as safety, since people who are found too late are usually found close by too, in water, ditches, hedges or sheds rather than out on the road. If you have already had a scare and drove around for twenty minutes before calling, that is what most people do the first time, and it is what the preparation below is for.

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What to Say

Reach
"Okay. Let's get your coat."
Agreeing to the trip and then slowing it down works where refusing does not, since a refusal gives her something to push against. Often it dissolves between the closet and the front step, and when it doesn't, you put your own coat on and go too.
"The bus doesn't come for another hour. Let's have coffee first."
A reason the trip can't happen yet is far easier to accept than a reason it can't happen at all.
"Let's walk to the corner first."
A short walk does the same work as a longer trip, since the urge is usually satisfied by going rather than by arriving, and you can turn around at any point.
"Tell me about the house. What does it look like when you pull up?"
Following the destination instead of fighting it usually reveals what she is reaching for, which is rarely the address.
"Before you go, I need your help with something."
A real task restores the sense of being useful that the errand was supplying.
What Not to Say
"You can't go out there."
Makes you the obstacle, which converts a walk into a fight and raises the odds the exit happens anyway, only angrier and less safely.
"You don't work anymore. You retired in 1994."
Corrects the calendar and takes the identity with it, since what she hears is that she is no longer someone who is needed.
Standing in the doorway, or grabbing an arm to pull her back.
Almost everyone does this the first time, since it is the instinct anyone would have, and it is also the fastest way to turn a walk into a shove, a skin tear, or a fall.

What to Try Next

Two things run at once here: what you do at the door, and the preparation that is best done on an ordinary afternoon.

RChange Your ApproachReach
  1. Walk with her. Ten minutes outside in your company satisfies the urge more reliably than any redirection, and it is far safer than an exit you didn't see. If you don't drive at night or can't leave the house, the end of the driveway and back does the same work.
  2. Make the entryway less interesting rather than harder to use: a curtain over the door glass, a different mat, and coats, purse and shoes out of the sightline, since the cues at the door trigger this more often than families expect. Car keys go out of the house rather than out of sight, and if she is still driving at all, raise it with the clinician, since driving fitness in dementia is a medical question.
  3. Add warning rather than confinement. A chime or a bell on the handle tells you the door opened, which a lock cannot do. If you do add a lock, use one that opens from the inside without a key, since a deadbolt needing a key on the inside is a fire trap and breaks code in many places. Never use one when she is in the house without you.
  4. Pre-empt the hour. If the exits cluster at five, put the walk or the visitor at four, and give the late afternoon a job with a visible beginning and end, since folding or sweeping competes with the sense that there is somewhere she is supposed to be.
NPrepare Before It HappensNotice
  1. Tonight, and free: put a card with your name and phone number in every coat pocket and in her purse, and take a photo of her in what she wears now.
  2. This week: a real GPS locator, a shoe insole, a keyring tag or a wearable. Not an AirTag or a Tile, since Bluetooth tags only report a position when a stranger's phone happens to walk past. Attach the charging to something you already do at night, because charging is the part that fails.
  3. Tell two or three neighbors in person, and give them the words: "My mother has dementia. If you see her outside on her own, please call me on this number and stay with her until I get there." If you don't know your neighbors, the mail carrier and the nearest corner store are next best.
NTrack the PatternNotice

Note the time, what happened in the twenty minutes before, and where she said she was going. Exit-seeking is one of the most patterned behaviors in dementia, and the destination is usually consistent, which tells you which need to meet earlier in the day.

SStay SteadySteady

Staying steady here means the goal is not a person who never goes to the door. It is a walk to the door that stays calm and stays accompanied. This is also one of the most common points at which families start thinking about more help in the house, and thinking about it is not giving up, since nobody supervises another adult around the clock. If she gets out while you are asleep, that is not neglect. It is the reason chimes, locks and help exist.

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When to Call a Clinician

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Call Today, Non-Urgent

  • Exit-seeking is new, or has increased sharply in the last week or two
  • It is happening at night, or she has reached the door without you noticing
  • She got out, even briefly. Something changed, and it needs a look this week. It is also the point to ask the clinician or your area agency on aging about a home care assessment, since supervision needs rarely go back down after a first exit

Seek Care Now

  • The exit-seeking arrived suddenly, alongside new confusion, fever, or other changes from how she normally is on an average day
  • She was outside in weather that could hurt her: below about 50 degrees, above about 85, raining, or after dark without a coat or shoes. Get her checked even if she seems fine, since older adults get cold much faster than they feel it
  • She becomes aggressive when redirected, and someone is at risk of injury

If She Is Missing Right Now

Call 911 and say that a vulnerable adult with dementia is missing. There is no waiting period, and if you cannot find her within about fifteen minutes, that is long enough. Tell the dispatcher three things: any pond, creek, drainage ditch or retention basin near the house, the address of the home she talks about, and where she used to work. Those are the first places trained searchers go. Stay at the house with your phone free rather than driving the neighborhood, since the house is where she will be brought back to.

A gradual increase is a conversation for this week's appointment. A sudden onset, especially alongside other new confusion, is far more likely to be an infection or a medication problem than a new stage of the disease, and belongs on the phone the same day.
Situation guides on this page reflect clinically accepted dementia care practice and Matt Field's professional experience training care staff and families across Chicago-area senior living communities. They are practical guidance, not a substitute for medical advice specific to your situation. Last reviewed August 2026.