She is talking to someone in the empty chair, or she will not go near the window at dusk because of the man standing outside. What you do in the next few minutes matters less than most families fear, and what you do before anyone prescribes a medication for it matters more than almost anything else on this site.
Before you answer the man in the window, notice what is rising in you, whether it is fear for her or the sinking sense that this is a new stage. That is yours, it is normal, and it is worth one breath before you speak.
A new hallucination is a medical question before it is a dementia question, since infections, fevers, new medicines, and eye disease can all put people and animals in the room. Rule those out with her doctor before anyone reads the visions as the disease progressing.
Start with what she is actually experiencing, because much of what families describe as hallucination is misperception: a coat on a hook read as an intruder, her own reflection read as a stranger in the house, people on television treated as guests, a pattern in the curtains becoming a face. A damaged visual system doing its best with dim light produces exactly these errors, and a brighter lamp, a covered mirror, or a quiet television fixes what no pill can. A true hallucination arrives without raw material, and to her it is not "like" seeing someone. She is seeing someone. Her brain is delivering the image with the same stamp of reality it puts on your face, which is why arguing about what is really there asks her to trust your eyes over her own, and she cannot.
Visual hallucinations that arrive early in a dementia raise a specific question: could this be Lewy body dementia? It matters because many people with Lewy body dementia who are given antipsychotic medications have severe reactions, some of them fatal, and the reactions are not dose-related, so a small dose is not a safe dose. All antipsychotics carry an FDA warning of increased death rates in older people with dementia, and the older ones such as Haldol are the most dangerous in Lewy body disease. So before the first pill, ask the doctor directly: could this be Lewy body dementia, and is this drug safe if it is? If she has suspected or diagnosed Lewy body disease, get the Lewy Body Dementia Association's medical alert wallet card, which carries the current list of medicines to avoid, and in any emergency room say the words "no Haldol." And hold onto this: if her visitors do not frighten her, medication may not be needed at all. The drugs exist to treat her distress, not the family's discomfort.
Print the one-page log if you want somewhere to keep this, and take it to the appointment.
This is what the tracking is for. What she sees, when, and in what light is what turns a frightening evening into something her doctor can act on.
A calm evening with a harmless guest in the chair is a good evening. Her safety and her trust in you are the measure, not whether she agreed about the chair. You do not have to win the argument about what is real.